Q: Where are your products shipped from?
A: All orders placed on our U.S. division site (us.RemoteOZ.com) are shipped directly from our U.S. warehouses for fast delivery across the United States.
Q: How long does shipping take?
A: All U.S. orders will be dispatched via USPS Post within 24-48 hours after the order was placed(weekend & public holiday excluded). Standard shipping typically takes 3–7 business days(weekend & public holidays excluded). Expedited options (1–3 business days) are available at checkout page.
Q: Do you offer free shipping?
A: Yes! We offer Free Standard Shipping on all U.S. local orders.
Q: Can I return or exchange an item if I change my mind or it does not work with my TV or Air conditioner?
A: Yes, we offer a 60-day return policy for most items. Please visit our Return & Refund Policy page for full details.
Q: Is RemoteOZ LLC based in the USA?
A: RemoteOZ LLC is a U.S.-registered company in Delaware, proudly part of the RemoteOZ Group founded in Australia. We maintain U.S. warehouse to better serve USA customers with fast local delivery.
Q: How can I contact customer service?
A: You can reach our U.S. support team via Contact us page for full details.